Strategic Crisis Communication in the Face of Technological Paralysis: The Providence Health Response to the CrowdStrike Outage
For Melissa Tizon, the Chief Communications Officer at Providence Health & Services, the magnitude of a global technological collapse began with a single, persistent vibration of her phone at 11…
Salesforce Marketing Cloud Experiences Widespread Email Deliverability Crisis Following Security Update and Microsoft Outage
On January 24, 2026, a significant disruption impacted teams utilizing Salesforce Marketing Cloud (SFMC) for email campaigns, leading to widespread deliverability issues and severe damage to sender reputations. This crisis…








